I have been taking my Yorkie to Ma & Paws for nearly 3 years. Up until 2012, they had a wonderful groomer that did an excellent job grooming, and I also felt she loved my dog. I was typically charged $30-35. It was never consistent so I cannot say exactly. I usually picked up some treats and my bill was never over $40.
Today, was the worst experience I have EVER had with grooming. They have new groomers. Even though we have been loyal patrons for almost 3 years, I was treated as if it was the first time I'd ever been there (by the owner) and asked to fill out paperwork. ??? Not a big deal but I did not have time. I had to get to the class that I teach. I signed the back, wrote down my number and asked them to call when finished. I do not live in Hendersonville so I waited for the call. When I had not heard from them, I finally called to check. I was told my dog was ready. I'm not sure why no one called me. ??? I was charged nearly $46 for a 3lb Yorkie's haircut, which was all butchered up. One side of his face and ear is a good inch longer than the other side with chunks jabbed out of it. I wish I could post a photo here. It's not like he had tangles or mats. He was brushed well before taking him in. And the former groomer always told me how easy it was to cut his hair. I am so upset. I will never step foot back into that store! Unbelievable!
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