MAACO

I will never deal with Maaco Pearl City ever again!!!\r \r \r We (boyfriend and I) went to get a quote for auto body repair and painting at Maaco in Pearl City, HI. Collin Riley (owner's son) helped us and was very rude and sarcastic from the minute we started talking to him. We would ask questions such as the type of paint they us, costs, if it includes clear coat and do we have to repaint the whole car. Collin Riley would give us sarcastic answers like ""well if you want three shiny spots and pay more money be my guest and just paint affected areas or you need to move if you want me to look at the damage"" He started raising his voas we were asking more questions. Finally after listening to him 10 minutes, I turned to him and said he is rude and want to report him, also mentioned they had 12 BBB complaints and over half were negative reviews on Angie's List and Yelp. I only came down to get a quote because I just wanted to check out price and what Maaco had to offer (BIG MISTAKE ON MY PART!!!) Collin shoved a card in my face and said go ahead and report us, I am the owner and this is Maaco Headquarters number. Also he mentioned to go ahead and complain to BBB as they have handled the 12 complaints. My boyfriend told Collin he does not need to yell at her. Collin then started saying the ""F"" word at him and wanted to physically fight my boyfriend. My boyfriend was upset and swore back at Collin and told me lets go since the more we spoke to him, the more we could see he was not mentally stable and OUT OF CONTROL. We went in the car and Collin came over to the driver's side and continued to pursue a fight with my boyfriend saying things like ""cmon you want to settle this now - you tell me the time and place"" He continued to use the F word at us and stepped in front of our car and blocked us from leaving the Maaco lot!!! We could not believe this!!!! He then said, ""you ran over my foot and i am calling the cops"" We told him go ahead we want to talk to the cops ourselves. My boyfriend drove out of the lot and parked across the street called the cops also. Police took our report and Collin Riley's report. He easily walked over to us across the street to attempt to fight and swear at us and said things like "" I know the cops here, I know everyone in this town, I know the judge- you're boyfriend going to jail for running over my foot"" What an ***! Our car did not move so how can we run over his foot!! He has the audacity to say this after swearing at us, the consumers, and trying to physically fight us!!!\r \r We were appalled to find out number of similar complaints over the years with Maaco Pearl City and the yelling and abusive behavior by Collin Riley. He tells everyone he is the owner but he is not. He is the owner's son which is why he is still employed!!\r \r We called Andy Riley the next day to report this and Andy Riley said he cannot fire his son. He later responded through a BBB complaint filed by us that Collin's version was that my boyfriend started swearing at him and things went sour!! I was there, Collin was the sales person and he raised his voice, he started saying the F to us and my boyfriend got involved only when Collin started yelling at me! A Sales person should never yell or swear at a customer -- more importantly to try to physically fight us and pursue this while we are already in the car and block us from leaving!!!\r \r \r I found someone who was very helpful, honest, reasonable and does quality work and professional service- you can call him at 808-383-4159- Joe. I have taken my car to him for several jobs since the Maaco incident.\r \r I found out today that the Riley's are no longer the owners of Maaco Pearl City and appears that enough customers complained to the Maaaco Corporate Headquarters ( i wrote a review and also spoke to a lady who called me back from Maaco Headquarters) as they must have realized the negative Yelp reviews and BBB complaints were so plentiful something has gotta be done. more

Very satisfied with complete paint service. more

Five, service was excellent more

5 star rate. I used to work here for 8 years more

Great service. Thank you more

Give a 5 star rating more

I read so many scary reviews about the service at Maaco, that I decided to walk out if I was being mistreated. The person named in all the complaints is no longer with the company. Good Sign. I went in and got a quote from Alan Wallace. He gave me a wide range of options from $600 to $1700 to paint my 2005 Toyota Corolla, depending on what I wanted done, and how good of a paint job I needed. . They would sand down the hood, roof, and trunk to bare metal, as these were the spots that were horrible. The rest of the car was in pretty good shape I asked if he wanted me to pay, and he said I would pay upon pickup ""when I loved my car."" Good sign. I dropped my car off on a Monday, and was promised the vehicle back on Thursday. He called me on Wednesday to let me know that my car was ready- 1 day early. Another good sign. He also said it was beautiful. I could hardly wait. I went to pick up my car, and he was right. It was beautiful, and I did love my car again. Gone was the ugly peeling clear coat and the oxidation. I had a smooth and shiny gorgeous new paint job. Not a single bit of overspray. I can not recommend this place enough. I don't think I could have come even close anywhere else. In my book, this place is 5 stars and I would definitely bring my car in if I needed any future work. Thank you Alan and the entire Maaco staff! I will try and post my before and after pics as soon as I can. more

I had my repaired by another shop and they took 3 months to get it back to me. I had my taken to Maaco after a recent accident and it looks great. Plus it was done in 2 days. Thank you Al for keeping me informed. Thank you Neil for painting my car perfectly & thank you Domi for the great body work on my dents and dings. more

I had Maaco repaint my 2006 Suburban when the paint started looking tired. Now it looks brand new once again.\r \r The employees of Maaco really know what customer service is all about. They went out of their way to make sure that my needs were taken care of and that I was happy with their work.\r \r I would recommend Maaco Collision Repair & Auto Painting to anyone needing bogy work or painting done on there vehicles. more

I had an excellent experience here. I brought my Tacoma in to have painted black. Outstanding work from these guys, extremely high quality for the price, and it was done in a timely manner at that. They even pulled out a bunch of my dents, knowing how badly they would stand out with my new paint job. I dealt with Alan, who was extremely friendly and helpful. He and all the guys in the shop seem to take pride in their work and a personal interest in not only the vehicles but the customers as well. I overhauled my whole truck but the focal point is without a doubt the deep high gloss paint I got at Maaco Pearl City. If I ever have issues with paint or bodywork, I know where I'm going. more

We had our 2000 Ford Mustang completely painted and we couldn't be happier with the work. Alan the sales person who helped us, didn't try to oversell is on anything. He even recommended changing the color from red as it was cheaper to do so. We decided on black and he recommended a black that really shines and makes the car stand out. He understood what I was wanting and the budget I was wanting to stay it. The end result is the car looks brand new and Alan and the Maaco team exceeded all of our expectations. We will definitely be brining our BMW in to have it painted here as well. They have earned a customer for life! more

I had my window smashed in a Chinatown garage. When I arrived I was greeted by Al within seconds of parking my car outside. Very welcoming... they quickly sourced the glass and fixed it as good as new! more

My experience with Maaco was top notch. They quoted me a price and when I hesitated to drop it off right then and there they sweetend the deal with a free car rental and dropped the price $150. I wanted to ask the wife first at lunch and asked if it would still be a valid offer after lunch. They agreed and I dropped it off after confirming with the wife. The vehicle had several scratches and small dings on almost every part of the vehicle and they did a great job on repairing each one. The paint job looks great, the customer service was great, and over all satisfaction was high. I would recommend them to anyone who asked. Allen was an outstanding customer service rep proactively calling me to let me know the vehicle would be an hour or two late and then calling back to change it to an earlier time. Highly recommend. more

We almost bought a new car because our 2002 was fading and peeling. We are so thankful that we did not buy a new car and had Maaco paint it for us! There are many choices and grades of paint available. We took a more expensive package, around $1600, that has quality UV protection paint with a four year warranty. The car looks brand new! It was so fast too! We dropped off the car on a Monday morning, went across the street to Enterprise for a rental car, and picked up our shiny ""new"" car on Thursday. The service and quality were both exceptional. The workers seem to really enjoy their jobs and their kindness is what counts. One of the employees even helped me put my daughter's car seat in the rental. This is a very friendly business that really helped our family. Mahalo. more

I gave this 5stars cuz of they great service and the work i got what i was looking for a great paint job at a great price all other shops were going to charge me 3times as much to paint the whole vehicle. And i was honestly surprised at how good they paint job came out. Thanks again maaco i will recommended you guys mahalo more

Their customer service was awesome, esp. Colin. My chevelle looks great. So happy I came here. The job was great quality. more

maaco did a complete body and paint job on my 1998 mazda 626 on 10/12. They took four days. Total cost came to $1450. I am very satisfied. Car looks new. Colin was helpful and the service was great. Other places wanted $4,000 and $5,000 for doing the same job. I was skeptical at first, but im glad that I chose maaco. more

Just had my 2001 Hyundai Elantra repainted at this location, and am very happy with the results! The service was friendly and efficient, the turn-around time from drop off to pick up was only a few days, and the car looks fantastic! Most of all, the price was reasonable, and the staff was very clear about what the price included. Further, they seemed genuinely concerned that I was happy. Thank you for the great service and fine product! more

I love Maaco. Colin, Al and Sean are friendly guys with a professional attitude who take care of their customers. I have had two car's painted with them and both times the result was excellent from the service to the finish product. more

The team at Maaco was great. I have a 1963 T-Bird that needed so much body work, i was embarrassed to even drive it there. Alan Wallace came outside and gave me a quote to take care of the entire car and paint it like new. When he called me and said they were done with my classic car, i drove there and when i seen the car, i was so happy with their work. I, myself use to do body work and paint many years ago and i can tell you that the team at this Macco in Pearl City, knows their tomato's!!\r Thanks one again for the great job and friendly customer service. more