DO NOT USE THIS COMPANY.....WORST SERVICE EVER AND EVEN WORSE CUSTOMER SERVICE IN RESPONSE TO POOR SERVICE.....\r
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We used them for our wedding on Saturday, June 27.\r
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Car Number 1 Friday, June 26: A 12 passenger limo from Amagansett to Brooklyn.....this is the ONLY part of the service I was pleased with.....nice driver, got us to the location on time, helpful \r
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The day of the wedding...3 cars, an antique Rolls Royce, a 10 passenger limo and a 25 passenger bus. All three of the cars were to pick up at the New York Marriott Manhattan and drive to Our Lady of Angels in Bay Ridge Brooklyn....I asked for a 12:30 pick-up for the 2:00 ceremony...plenty of time barring some sort of natural disaster...\r
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Rolls Royce and the limo show up at 12:30 and we are told the bus is coming We decide to let the limo and the Rolls go to Brooklyn....drivers rudely informed us that we can't take the tunnel because tunnel fees are not included, we volunteer to pay the toll..they take the tunnel and pull out an ezpass...why would you even mention anything about tolls if you have ezpass??\r
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We arrive at the church around 1:15 and begin waiting. the bus FINALLY arrives at the Marriott at 1:11 (40 MINUTES LATE) and the driver insists on taking the Manhattan Bridge and driving down 4th Avenue to Bay Ridge......they arrived at the church over 45 MINUTES LATE!!! \r
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Now that it's later it is also POURING!! so we can't take pictures at the parks as was planned. We head back to the hotel so we can take some pictures there. The party bus driver tries to get on the BELT PARKWAY GOING EAST!!!! two problems, Manhattan is WEST and the bus cannot go on the parkway!!!!! Luckily we were paying attention and alerted the driver to this and he BACKS UP THE ON RAMP ONTO THE VERY BUSY SHORE ROAD...... then he says....no highways....and drives up 4th Avenue to Manhattan. Needless to say, we never went to the hotel because at this point we were late for our cocktail hour (we and originally allowed 3 HOURS between ceremony and reception for pictures) and we have NOT ONE SINGLE PICTURE OF OUR WEDDING...and a photographer at $350 an hour who sat on a bus and looked at Brooklyn.\r
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Then there was a road closed in Manhattan and it was taking even longer and at this point, 2 hours and 45 minutes after leaving the church, the wedding party got off the bus and WALKED the 3 blocks to our wedding Reception, missing most of the cocktail hour and ending up absolutely SOAKING WET\r
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Went in to have a meeting with the owner today (Friday, July 24th, i's so long after because we just returned from our honeymoon)....offered us $500 back for a $1500 bus which literally ruined our wedding......saying traffic happens and people are always late for their weddings and insisting that we pay for at least half of the bus (we didn't we settled on $500 to cover the cost of gas and the drivers pay....not for nothing but I would have fired the driver immediately if he was 40 minutes late for a WEDDING pick-up time) but acted like it was nothing out of the ordinary and no big deal......\r
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HORRIBLE SERVICE......RUDE MANAGEMENT......LATENESS.....don't use :(
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