Over the weekend the downstairs toilet in my townhome backed up and flooded my kitchen and dining room/living room area. Unfortunately we were gone during the day and did not find this out until we got home Sunday night. We quickly called it in to the answering service. Not long afterward I received a call from Michelle. She and Monika were on the ball and quickly arranged for a plumber to come out and get it fixed. They also arranged for a cleaning service to come and clean and sanitize the floors and carpet. All this was done quickly, even though it was a holiday weekend.
I just wanted to express my gratitude for the great service. Coming home to find raw sewage in one’s house is, needless to say, unpleasant. And considering we live with pets it was very important that it got cleaned up right away. Thanks to Michelle and Monika exactly that happened.
Once again, thank you very much for everything.
-Homeowner
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