Will never do business with this merchant again. Steve is extremely rude and short when he speaks on the phone. Had a riding lawn mower, still under warranty, serviced at this business. After a week I had not heard anything from them. I called to find out how long they thought it would be and was told the part was on back-order and that he had no idea when the part would arrive. I would expect a merchant to let a client know that a part was on back-order and to update them on the progess of a repair. After two weeks I called again to find out if they had recieved the part. Once again Steve was very short with me and stated that he had the part and when it was ready he would invoice it and let me know. Didn't bother to mention how long he had the part and kept cutting me off whenever I tried to ask a question by stating the same thing, ""when the guys can get to it they'll get it done."" If this is how they treat a customer with a warranty product, I just can't imagine how they treat someone paying out of pocket!
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