My father-in-law worked in the coal mines for 42 years. He was a good hearted, kind, and gentle man. He went to work on December 3, 2001 and died inside the coal mines at the age of 63. He was first taken from the hospital to Maggard funeral home where he was embalmed and should have been bathed, I have nothing good to say about them either, because this is where he should have initially been bathed. He was then brought to Lucas and Hall for the final arrangements. When we saw him the morning after he had died in the mines, they told us at Lucas and Hall that he would be bathed and cleaned up by that evening for viewing. HE WAS NOT! He was in the clean clothes that we had brought for him, but that was it. His hair had never been washed and he was never bathed. He had beautiful white gray hair and it was coal black dirty with coal dust on the pillow of the casket under his head, parted on the wrong side because my mother-law had sat and stroked his hair the night before at the hospital after his death. When the family tried to fix it, his hair was so stiff with coal dust that it only would stick straight up. Jack Lucas refused to take him back and bathe him. Instead he cut his hair. He would have been moved to another funeral home had it not been for the fact that the arrangements had been announced and my father-in-law's employer had granted the men he worked with a day off to come and give their condolences. It has been more than five years and my mother-in-law still blames herself and has not gotten over that she allowed him to be buried covered in coal dust. That was a very difficult time for our family and Jack Lucas made it more so. I have heard other people speak of good experiences with this business. Unfortunately ours was not one of them.
Cons: Not to be trusted
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