Lowe's Home Improvement

We have had pretty good service at the Nampa store. They were very helpful for the bathroom remodel. Fair prices on the tiles and supplies. We also bought carpet for another project. We are now going back for paints for a rental. more

This is my 3rd review of Lowe's. My first review would have probably 4 stars, for selection. My review of their online pick-up is a miserable 1 star. Their customer service is so varied. Just yesterday I talked with one guy in the garden department who was very knowledgeable and helpful and he'd get 5 stars. Another employee was so horribly bad (not even trying) that he'd get NO stars at all--and they called him to help us twice because he never seemed to be busy. Huh. Imagine that. So I'm posting a third review to change all my star-age to three. I didn't feel right about that second post shifting everything to a one. more

I was thinking the Lowe's in-store pick-up might be a good idea. It looks good on their web site: select what you want, pay for it, and just drive by and pick it up. Lowe's is a very difficult place for me to shop with kids. Two things happen: 1) it takes a long time to get around and it's not any too interesting for kids and 2) I need relative calm to figure out what I'm buying. I go in to the store thinking I'm pretty confident but then, once there, I get overwhelmed by choices. So I spent some time figuring out what I wanted online, had everything in my online cart, said I would pick it up at the store, and I received an error message that dumped my cart. It didn't even empty my cart into a wait-list or wish-list or something like that. It dumped the whole darn cart, so I didn't even remember exactly which products I'd chosen (after agonizing between various grass seed and weed killers). And even if delivery were available, I'd probably be too cheap to pay for that poundage of delivered items. And really, I didn't have the trust needed to make the decisions and refill my cart. more

I shop at Lowe's for outdoor sprinkler supplies and gardening implements. Okay--and the occasional piece of wood. And paint. But that's it. Okay, no I bought a toilet seat there once, but I think that's it. Oh, yeah and caulking. And a bucket. I'm pretty sure about the bucket. And duct tape. . . And that's how every visit to Lowe's goes for us. We go in for a fifteen cent screw and come home with one hundred bucks worth of god knows what. They speak to my need to fix things. Maybe not my actual ability to fix things, but my need to fix things. more