Low Cost Heating & Cooling Inc.

This is a terrible company. I made 8 calls to the owner, Gabe Montoya, over a 2 week period for repair service on a ductless wall unit. Each time, he promised a repairman would be coming to my home immediately or the next day. Once he said the guy would be there in 20 minutes. I'm still waiting. I drove to an address in Midlothian where their office is suppose to be located. Not there!! Don't do business with this company. I'm out $3,750. I'm takiing legal action. more

This company is a nightmare! I had a furnace a/c unit installed it took over a month to finish the job. The guys that 1st came to install were drinking beer, complaining how they havent got paid in 2 weeks. They did such a chop job and left a huge mess. Then they didnt install my a/c unit, I had to keep calling to see when it was going to get put in. The ac unit was sitting in my kitchen that they brought in but nobody wanted to install it. LAZY LAZY! Nobody from the company came to check up on their work. After the main install everyweek something was going bad with the unit, so they sent somebody different out everytime to fix it. Reason was cause the guys that were to install all the other parts said they were finished with the job when they werent. So I had to keep calling and telling office all the things were not installed. What is really upsetting is that not a manager or anything came over to see what kind of lazy job they did. I WILL NEVER USE THEM AGAIN!!!! more

Terrible experience will NEVER call again. AC clean and check appt.-first appt- Liz phoned 15 minutes before 2 hour window and said will not be able to come. Rescheduled for the following wk already an hour into my 2 hour frame-phoned office to make sure coming today (had doubts-no call confirming )-answering machine-try another location-got a driver and he was wondering why the phones were transferred to him- he said someone will get back to me within the hour. 2 hours past my appt no response-I phoned again finally got a human-Liz tells me running benind (can someone phone appts and tell them this? other places do) Somone SHOULD more