I know plumbers are expensive in general, but this was ridiculous. I would never use them again. The guys doing the job were very nice and helpful and even pulled up the soaking wet carpet around the water heater for me. I have no problems with the actual plumbers, they did a good job and even cleaned up after themselves. The girl at the desk is who I have a problem with. My mom called to make the appointment because she is out of town, and the girl didn't tell her 1. The size water heater we needed was going to be much more expensive because it's smaller. 2. That they don't take discover cards. 3. That they charge $85 an hour for labor, including the hour it took them to get here. If she had known that, she would have gotten my brother to buy a water heater from Sears and put it in for $300 instead of paying Lovelace $900. The water heater alone was $600, when we could have gotten a Kenmore at Sears for $275. Utterly ridiculous. The girl could have opened her mouth and warned us. I wi
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