Lou's Total Car Care

I have been going to Lou's total car care for the 5 years I have lived in Florida. I have moved multiple times and now live 25 mins from the location and am still loyal as I have had nice experiences prior. However my last experience was less than satisfying. I informed I would need my cars keys left after hours as I had to work in Naples and would either pick up my keys at the office or if the office was closing keys would be dropped off next store for me to pick up. I arrived 2 mins before 5 and shop was being closed so I assumed my keys would be avail next store. My keys were not dropped off and no one in the next store had any way to get a hold of the owner. And they were closed the next day. Not only did I have no way to get into my house but had to stay with a friend and drive the next am to one and a half hours each way out of town to get my extra set. This put quite a damper on my weekend as I needed to pack to move - I left a message Sunday and no call back. Called Monday afternoon and was apologized too. I just felt this type of situation would be taken more serious based on my voicemail left and my loyality as a customer. There was no options presented to make the situation better. Thank you more

Honest & Helpful. They get the job done! more

honest. car ready on time. have confidence in the shop more

I went for an oil change and a check for the car needs, and I am very pleased with the service i got and the recomendations more

As a female, it is intimidating to bring one's car to the mechanic as they can so easily rip you off. I totally trust Lou's - they've always done right by me. more

Prices are good. I have compared prices with other car repair businesses and this one was one of the best. more

when ever i go i get courteous welcome. i get update and how much more time it will take. quality of work is good. more

Called with cars repair needs and followed through on time. more

They are very good when it comes to my they take good care of it. more

Car ready when promised. prices fair and competitive.Clean setting to wait. more

I have had my oil changed twice and both times requested to rotate the tires. Both times I cam back it the tire rotation wasn't done. It was at the end of the day so I couldn't wait for it to be done. Also, on another truck, they fixed the A/C but I still don't feel that it runs cold. Lou's has always been great for everything, but now I think they might be slipping. I can't recommend to a friend right now but have before. more

I just move to florida 5 months ago. I found this shop and all I can say is really good, in fact is excellent. The service is fast, professional and responsible. I am really happy with their services... more

I get good service. more

Each and every time I take my vehicle in for my maintenance the customer service has been impeccable!! They not only take the time out to talk to you about what is wrong with your car, the safety of your car, but explain what if's and what not's. They have always put their customer's first. When you visit as often as I for my maintenance - they are on a 1st name basis - now that's service:) I only wish Triple A would allow them to become members. The only reason they are not - is because a shop is too close in proximity to allow them also to become Triple A members. But......if everyone voiced an opinion to Triple A, i'll bet they become members. more

Ive been using lou's car care for over 3yrs now ! They seem honest ,reliable and do great work ! more

Your place is awesome! more

I moved here 3 years ago and was looking for someone to service my car. Being a single female, I didn't want to get ripped off. They have serviced my car since and I wouldn't go anywhere else. more

Went in just the right time. Went in for an oil change, and was out in less than 30 minutes! Great customer service:) more

they do a perfect job when it comes to fixing or any problems dealing with my limousine more

QUICK!!!! dropped car off..... went to sam's club..... 20 min. came back..... car was ready!!!! more