Lou Bachrodt Mazda Sales Service

I found and bought the car the VERY day it came off the truck. Our salesman, Ken Vigo, did everything in his power to speed the intake and delivery process. The waiting area wasn’t bad at all. We loved the café and the free popcorn and coffee!! Feels like an oasis when you’re waiting. more

Fernando, our sales consultant, was very friendly and professional. He made the buying experience pleasurable and efficient. more

This is our 3rd Mazda from this dealership!!! I think that speaks for itself and everyone involved. PS: WE LOVE MAZDA!!! more

The customer service was great. My sales consultant was very polite and really tried to work with me to get my car. I feel it was a very honest transaction. That is why the next day I went to get a second car with the same consultant. more

Really liked the customer service from each professional that touched my visit…everyone was interested in making my experience the best it could be and to get me out of the dealership happy and timely. more

The people there are very friendly and accommodating. Promptness is one thing out of many more that Lou Bachrodt Mazda did good! more

They way they treated me and the other customers. I felt comfortable the whole time, I did not feel like I was at a dealership. Dino really showed a real concern to get me out as soon as possible. He updated me often. A nice man worked the food counter. He was pleasant and we had a nice talk! more

Marc was easy to talk to. He explained things in a clearly manner. more

I would NOT recommend Lou Bachrodt of Coral Springs to my worst enemy. Frantz and Bob are sneaky and unethical. I was told lie after lie. DO NOT BUY A CAR FROM Lou Bachrodt, Coral Springs. more

Service takes forever and completely unreliable. They don't seem to be on top of anything or have a clue whats going on. Let me explain to you my story. I had problem with my car, so I took it here, they say I need new engine and they quickly say I need to pay $7,000 for a new one with little to no inspection even though I was under warranty. So I had to fight for a week to tell them I was in fact covered (they told me I had to pay before they really inspected it closely). Now they tell me it will be a week and a half for the order and installation. One and a half weeks later and I am told they ordered the wrong engine...so I wait another week and they still haven't got the engine. Now they finally get the engine and takes them ANOTHER week to install. NOW they hear a noise (clicking) and wont give me the car with it so they are taking everything apart to find out what they did wrong. It's been 3 and a half weeks and I still have not got my car. Oh and they will give you a rental car for 3 days, he squeezed 5 for me...Wow thank you so much. Pros: For me, the employees were not rude Cons: Service took forever and problems arose during maintenance more