Lorene's Bakery & Catering

Lorene's Bakery very knowledge people and very concern about how there customers feel about there service and there items they get from them. Super friendly willing to help you if they can, if there not already booked with items on that day. Lorene's wedding dates get booked very guickly, some months get booked full3 to 5 moths ahead. Plus, if someone takes deep breath on the phone does not mean their rude they might just need to breath, especially with breathing problems. more

I had heard that Lorene's cakes were delicious so thought I would order one for my child's party. I live 45 minutes away but thought, It's probably worth the drive! First, I called and told her I wanted to order a cake; she asked me to hold and I was on hold for *seven minutes* long-distance before I simply hung up. I called back a few hours later and started off by asking several questions, but her answers were very curt and rude, as if I were wasting her time. What happened to customer service?! The way to catch and keep a customer is by being friendly!! She treated me like I was an idiot, and I am not - I did finish a BA at Carolina!!! For example, she asked what flavor I wanted on the inside of the cake. I worried that having a dark filling would interfere with the way the cake looks on the outside, and I asked her about it; she sighed loudly and said, "What kind of filling do you want on the inside, ma'am?" I was so shocked I could not speak for a moment! I went out of my way to be kind and courteous in response to her questions but when I hung up the phone I was shaking! I don't care if her cakes are so delicious that they are worth a thousand dollars; I would not order from her simply because of her rudeness today. Cons: Rude more

Lorene was no help at all. I called 3 months in advance to book her to cater my wedding but that day wasn't good because she had another wedding. I found another caterer but wanted to see if Lorene's could at least do a wedding cake. I called today with my wedding 2 months away and she couldn't do it for me. I asked her to recommend someone who could do this and she said that she didn't want to do that because I might not like who she referred me to. Come on. I needed assistance and got absolutely none. Thumbs down to you Lorene. more