I'm a former customer and needed a prescription filled, so I called to ask what I would need. They told me bring medical records from current vet, and I'd be set. The very next morning, after schlepping to my vet, getting copies, and driving to Loch Haven during rush hour, I was then told they would not fill it as per their policy - a policy which was never mentioned when I called the previous day. No one seemed to care that I just wasted a morning doing what they instructed me to do.
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