We had a flood caused by a hot water pipe freezing and bursting in a 2nd floor room. This was 3 weeks ago and we are STILL waiting for them to even tell us what amount they are giving us!! It happened on a friday night, no way to reach an agent, tracked her down through white pages and was told to call Servpro. Called them, they arrived and were rude, unprofessional and told us we were wasting their time by asking to see the fee sheet so we could have some idea of what we might be responsible for after insurance. We asked them to leave and did the clean up ourselves! Adjuster didn't come out til the wednesday after. Told us that he would have the report to the insurance co by the middle of the next week. TWO weeks later, NADA. Called the ins co again yesterday and got a rude agent who told us they still don't have the report and we should just be patient. We have lost a 3rd of our living space and have 3 small children, I can't be patient much longer!!!! DO NOT buy insurance with them!
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