Lin's Sew & Vac

Took machine in because it's the only warranty center around. I called before I made 2 hour one way drive to see how much it would be, said if it's just a part that needs replaced it starts at $45. As soon as I got there he said it would be a minimum of $119 and he wasn't sure what was wrong with it. I told then I wasn't spending that much on a machine that never worked. They then tried to sell me a new machine. I grabbed my old machine and promptly left. The dont want to fix old machines they want to charge too much to fix your old onr and sell you a new one! more

Do not take your sewing machines to Lin's Sew and Vac unless you go when the repair man is there. Two women that cover the phone and business are rude, unfriendly, not helpful and tell lies and falsehoods to cover the poorly run business. These ladies have NO business running this business...their lack of customer care is appalling. Once they get your money...they have you like a puppet on a string! They have had my money, $108.19, since 1/5/13 and was told if I paid it up front it would save me several days of calling me back and getting me to send them the proposed money and it would put me in front of most of the other repairs since no one wants to pay before they get an estimate. Five days later I called & due to the flu it hadn't been looked at. Two days later I received a call from the repairman & was told there are two parts needed and an hour repair. He would have it done in two weeks. I called on 1/25 and it was not fixed because the repairman had the flu ... AGAIN??? The lady said she couldn't read his writing so didn't even know if part was ordered. I called 1/26 and said he was on his sick bed and if he didn't take off work and get rest he would get pneumonia!!! WORK NOW CAUSES PNEUMONIA??? I reminded the lady AGAIN that this sewing machine is how I feed myself...she said sorry but there was nothing they could do. I told them I was going to contact my lawyer and hung up. Ten minutes later I got a call and hang up from Lin's Sew and Vac. I called back and she said to come pick up my sewing machine and they will give me my money back. I requested they have it sent to me in good faith so as to avoid my 1.5 hour round trip again and the additional cost to me. She said I had to pick it up. I am so upset at this point of being used and trashed and dangled around ... I said I was going to contact my attorney and I hung up the phone. THIS PLACE HAD BAD REVIEWS BUT I THOUGHT MAYBE THEY GOT BETTER ...... THEY DID NOT!!!!!!! I've owned my own hardware store in Dallas and customer service was our number one priority. I worked at Home Depot for 14 years and our number one priority was always customer service at all cost. THIS PLACE IS SO BADLY MANAGED!!! BEWARE more

I have been coming to this shop for at least 5 years. I bought a fantastic vacuum cleaner-Riccar, 3 sewing machines and a serger. The owner has a great sense of humor and can take a joke. Taken several sewing classes and would recommend them to all. His wife teaches the serger class and I was so impressed that I have told all my friends. Several of my friends have signed up and have had the same experience. LOVED THE CLASS!!! The sewing classes are really good for beginners and for those who want a refresher. The teacher..one of the staff..has such patience to explain everything so that you can understand it. Has a class for younger children.....I LOVE THIS PLACE!!! Pros: null Cons: null more

Lack of communication about the status of your machine. Unprofessional staff - specifically the owner. An apparent lack of care about their work and/or customer service. We will never be back to this place and urge you to steer clear as well! Pros: null Cons: null more