Good salestaff and sales department, but horrible service department. Service department representatives were very kind on the phone to get your business and had fancy ammenities in the waiting room like an iPad, but actual service was terrible. Did not perform the services they advertised and took twice as long as the "Promised Time" on the initial invoice. When asked more questions, service representative was rude and gave short answers. He did not apologize once. Only received a minor service discount when pressured in order to compensate for all of this, but tacked on a miscellaneous charge to make up part of the difference in the end. Very deceptive practices. Go to Acura of Columbus in Dublin instead.
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