As a single mom I'm sick of repair shops I can't trust. How many times have I looked at some mechanic and just KNEW he was lying but couldn't put my finger on it? Three times now I have gone to Lighthouse Automotive and had GREAT experiences. First my windshield wiper came loose; they popped it back in place for FREE. Next I saved about $30 off the estimate another shop gave me for exhaust work. Just recently my car wouldn't start and needed to be towed. They arrangemed it and my car was picked up in just over an hour. They called me at work before lunch and told me I had a cracked distributor cap, old spark plug wires and needed a tune up, BUT (and get this) they had already replaced the distributor cap and my car was now running and could be picked up, but they just wanted to recommend the new spark plug wires and tune up. Ladies, how many times has a shop "recommended" something WITHOUT trying to sell it right then with how necessary it is, what a big emergency it is? It doesn't happen. These guys were real clear that they did the minimum repair necessary to continue driving my car, but they wanted to do a bit more - not necessarily today, but when my budget would allow. I told them to do the tune up and replace the wires. Then I called two other shops to get their price for the same work. I couldn't get there until after closing hours to pick up my car, but the owner of the company waited for me so that I'd have my car for work in the morning. He handed me my bill, it was $22.50 cheaper than the lowest of the other two estimates. Then he showed me the problem on my old spark plug wires and made me see the necessity. He mentioned (ready for this) they noticed I needed an alignment, but unwilling to call me twice at work in one day, they just rotated my tires FOR FREE until I was ready. I was impressed. He asked me to tell my friends Lighthouse wants to be our lifelong mechanic. So I am telling everyone: Lighthouse Auto Repair is AWESOME!
Pros: You can trust them.
Cons: No bad side. You can trust them.
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