Update: it has now been a month with and no resolution yet from this company. I also got up on the roof to do my own inspections and, surprise surprise - I've got over 20 photos of faulty install work. Things like 2" of silicone caulk to 'seal' the too short gutter caps; improper rise and alignment of gutter on roof edge; dips in roof tiles where the installer pounded too hard; broken siding on roofline edge where new gutters were installed; visible bumps in gutter where screws were to long; gutter overall size is TOO SMALL. WHY would we WANT to DOWNSIZE our bigger gutters to a 5" gutter that DOESN'T even catch the rainwater?! The rain water just POURS straight off the roof directly to the ground!! We just spent 5k [FIVE THOUSAND US$!!] on crap gutters that have immediately failed. Water pours off them from the roof and the salesman Frank does not return my phonecalls. The 'manager' Dustin has called to tell me that there's nothing wrong with them, and that icecicles dragging along my entire roofline is 100% okay!!! Not once did he address the faulty gutters, their total failure, or their shotty work. It is 16°f here and the water has frozen over so now my roof is lines with heavy sheets of ice and icicles, btw the water has poured from the roof onto my brand new hvac heat pump causing it to stop working as the fan blades are now frozen solid under 3" of ice. We are forced to heat our home by 100% electric output, which is gonna cost me 1k on my electric bill. The 'manager' Dustim told me that this is normal, as I have a heat pump. I contacted Comfort Solutions, out of Beavercreek to address this. They stated that NO, i SHOULD NOT be running emergency heat on our fancy new unit. Instead, we should go to single stage heating in lieu of our normal variable stage when weather is colder than 20°F. LEAFFILTER NEEDS TO STAY IN THEIR LANE. DO NOT USE THEM!!! Our next step is to report to the Attorney General if this doesn not get resolved in a timely manner.
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