Lazenby Eye Care Center

My husband and I have been patients of Lazenby-Heath for over 10 years. We have received excellent care. Recently we have noticed a ""hard sell"" approach to repeated diagnostic tests. Recently, the office canceled an appointed for my husband as the doctor would be out of town. An appointment was scheduled for the next week. My husband, who is 80, forgot to write it down, and we missed it. When he called for a refill for his cataract drops, it was filled for one month, since he had not been in. OK, that's understandable. BUT !! the office called and said ""someone rescinded the prescription"" until he came in ---can you believe ? It was for Cataract drops, for God's sake ! Good for us that we picked up the prescription on Sunday. I was told they had a new financial manager. Isn't the doctor in charge ? Definitely am not going back. The patient care/comfort is not primary in this office anymore...but the Buck is. Lost two patients more

I have stellar credit. Always pay my bills on time. Never had a problem. FICO credit score, over 800. \r I have been a patient of Dr Heath and Lazenby for a few years. Recently had an office visit. The doctors staff to lazy and incompetent to contact my insurance company (at the time of my office visit) to find out if I had a deductible or co-pay. \r Shortly after my office visit, my wife and I moved to a nearby town. Dr Heath's incompetent staff at Lazenby sent a bill for $56.92 to our previous address, not to our new address. Obviously, we did not ever know about this unpaid bill. Lazenby never made an effort to contact us at our new address. Until, at our new address, a bill from a collection agency for $56.92 arrived in the mail. I contacted Dr Heath's office at Lazenby. They admitted they were not aware that we moved. They then sent the bill for $56.92 to our new address. My wife, immediately upon receiving the bill, called Dr Heath's office at Lazenby and paid the bill by phone with a debit card. At that time, my wife was assured by the incompetent Lazenby staffer on the phone that the collection agency would be notified.\r \r Five months later, my wife and I apply for a home equity loan. We were shocked when the bank questioned us regarding an account in our name of $56.92 has been in collections. Essentially, the bank wanted to know who we screwed for $56.92, and why we screwed them. Of coarse, the bank worded it differently.\r \r Now....I can't even get Dr Heath, or anybody at Lazenby to return my calls. Guess I'll have to get a lawyer.\r Knowing what I know now, I would never have gone to Dr. Heath or Lazenby Eye Care Center. They just don't care. Money grabbers. Pros: MY RATING... ZERO STARS Cons: Dr (Money Grabber) Heath has incompetent staff more