Lawrenceville Family Practice

The staff has horrible customer service skills. The biller as she refers to her self continually creates bogus charges and will try to make you seem incomptent. They do not appreciate your business and don't care about you going else where. more

Experience with Dr. Whiteneck- HORRIBLE- overall practice , can not say. but am finding my mother a GOOD general DR. who can consider other possibilities outside his views. more

I had been a patient at this practice for several years and received very good care and treatment from the medical staff. The office staff has botched my appointments, refused to let me talk to the office manager, been curt and dismissive when signing in for appointments, not returned 5 phone calls to date to make payment on my account, added past-dated charges on my account, intercepted personal and confidential correspondence with my physician, and discharged both me and my wife when we tried to resolve billing problems. What would you do? Pros: null Cons: null more

Terrible doctor and office staff. A few occasions over a couple of years, my family has requested medications to be called in to pharmacies. A day or 2 later they fulfill the request and never call us to let us know. We never received call backs or followups from the office. A doctor's office should behave with professionalism and compassion. If we had to go into the office we always had long waits regardless of always having appointments. The office staff always felt cold and behaved with a lack of care. After discussing this with the doctor she said I had yelled at her and the staff. We have decided to find a new doctors office. Pros: null Cons: null more

I have been going to Lawrenceville Family Practice for several years. I'm not sure why, but there seems to be a problem with the office staff. On several occasions, I have had to wait for days and a couple times weeks for the staff to call me about test results and referrals. In the most recent case, the office that performed a test procedure faxed the results to LFP two times last week. I called last Friday to ask about the results and did not get a call back. On Monday morning I was able to speak with someone and they denied that the results had been received. Now they say they have the results and that it could take several days to scan them and get the doctor's approval. I gave them the benefit of the doubt. But I am done with them now and will be looking for a new primary care physician. I liked the doctors. I cannot tolerate the way this office works. more

I agree with the other negative comments now 7 of 8. Pros: none Cons: many, many, and then some more