Laserderm Medi-Spa

This was the wort customer service experience I've ever had. I found out about this place through groupons. I read Isolaz was one of the best treatments for acne out there right now. The owner Donna Bayrouty took care of me. She made very rude comments about my forehead being so big and boney and she has never seen anything like it before. Also, she said that because of "my background" I had such a oily skin. She said I had awful skin with big pores, and dry and stretched but clothed at the same time. She asked if I bought my facial creams at CVS? Why because I am latin? Latin people can only buy their creams at CVS? She commented -You must have had a lot of acne when you were a child! Obviously I did! That's why I was there? There is not a possible rating to categorize this place. So unprofessional and discriminating!! I am going for the same treatment to Boston Cosmetic Medical Center. It is better customer service!! more

I should have come here and read the reviews before I bought the groupon. I can not agree more with one of the negative reviews. Extraction: So painful. I have to hold my breath each time she squeezes. Can feel the pain through my body. Exfoliation and mask: She never told me what ingredients are in there. It made my face stingy and red all over. When I asked her if my face was red. She looked surprised and said maybe my face did not like the ingredient. Did she know what she was doing? She could see and she could at least have warned me about the reaction! Worst facial experience ever! more

I was referred to this spa by several close friends and family members that are loyal customers and I was not disappointed when I checked it out! I had a great mani/Pedi by Gina; she was very thorough, easy to talk to and my manicure lasted much longer than any other manicure I have gotten in the past! I could tell that it was very sanitary and the products she used were quality! I loved the decor of the spa and cannot wait to try some of the other services offered! more

Quite mystified by the stellar reviews online! Went here for a facial, via the Groupon promotion. The interior is designed very nicely, but the ambiance was anything but spa-like. While waiting for my esthetician to finish answering phone calls, I could hear (actually could not hear anything But) the nail technician on the phone, speaking loudly and at great length, and eventually finishing up with a swear word! Not the serene spa feeling one expects. My facial started with the esthetician ( sorry cannot remember name) asking questions about my skin care, which is commendable, but she had a confrontational attitude which wasn't nice. I got the feeling that if anything unsatisfactory happened here to a customer, that customer would definitely not be right! Could also hear the Doctor on the phone, sounded like right outside my treatment room door, the staff need to learn indoor voices! During the facial the esthetician did some extractions - and I have never experienced such pain, I was most alarmed but decided I must trust that she knows what she's doing. On finally escaping and returning home, I saw the esthetician had broken my skin in quite a few places, yes she was trying to be thorough but breaking the skin is not acceptable. I now also have a zit underneath the skin which is indicative of a halfway done extraction. In conclusion this is a most scary place, there are so many spas you don't need to subject yourself to this one! more

I love my appointments at Laserderm Medi Spa! Donna's expert services are just what I've been looking for. The spa is clean, comfortable and inviting. Check it out for yourself. more

I love my Tuesday appointments at Laserderm! I have known Donna Bayrouty for over 30 years. She made my "unibrow" into 2 gorgeous looking eyebrows 30 years ago and haven't had to have any touch-ups in between! She is now doing my upper lip. She is painless and professional and I would recommend her unconditionally. Gina, my manicurist, has been doing my nails for 15 years now and I recommend her all the time! She gives the best manicures and she is very "gentle" with me when it comes to pedicures because I am very ticklish! The spa is gorgeous, relaxing, and fun!! Enjoy!!! I do! Pros: Great services; clean; professional Cons: None! more

I've been a client of Gina, nail technician, for years. When she moved, it was an extra treat to have additional services available. I've had a facial with Jamie, and have another one scheduled soon. Just had my first massage with Nancy and it was marvelous. She's gentle yet sensitive to what you like to have worked on for stress and relaxation. I'll be a loyal member of the clientele forever and ever. Thanks to Donna, Gina, Jamie and Nancy for wonderful treatment and a caring environment. Pros: Peaceful yet fun atmosphere with very friendly staff Cons: Can't think of one more

I have been with the owner for many years. She is warm and welcoming. I started with electrolysis and moved on to laser hair removal. I tell everyone this, laser hair removal is seriously the best money I have ever spent on myself. I haven't shaved my underarms for over a year! I also did my bikini area and it is nothing short of a miracle. I only wish they had this when i was younger and actually wore a bikini! I love the results and to top it off, Laserderm is a beautiful clean newly renovated spa with the nicest staff around. It's a dream come true to me in so many ways. Pros: you will look forward to going Cons: Not in my backyard more

The staff at Laserderm Medi-Spa always make you feel welcome. The surroundings are beautiful and serene, and I am very comfortable during my time there. I have been very satisfied with the hair removal services offered, and now I plan to have my facials and pedicures there too. Pros: Friendly, professional staff Cons: Self-pampering is addictive! more

All of my experiences at Laserderm Medi-Spa (and there have been many), have exceeded all my expectations! The staff members are...professional, experts in their fields, welcoming and friendly. The atmosphere is...immaculately clean, soothing, welcoming and friendly. The manicure and pampering pedicure from Gina is the best around. The full-body massage brings total relaxation to another level. You walk out of that room after your massage and you look and feel like you have been to Heaven and back! I really can't say enough about how wonderful this place is! You really must try it and find out for yourself! You won't be disappointed - best of everything in the world of pampering! Pros: easy access, welcoming, very reasonably priced Cons: NONE! more

I couldn't disagree more with the bad review of Laserderm...I've had three services at Laserderm....manicure and pedicure by Gina, the nail tech, and a facial by Jamie. I can't say enough about this place. Gina gives the best manicure and pedicure around, particulary for natural nails. I am extremely picky about manicures and pedicures, and she's the best!!! She is also a great person with a wonderful personality - I can't imagine telling her to use an "indoor voice!" After my facial, I left with glowing skin and feeling totally relaxed...the heated mits during the facial are an wonderful extra touch, and Laserderm has a lot of these types of extras. As for the ambiance, it is the perfect mix of pampering and luxury but with a comfortable feel....not like some stuffy spas you might find. The staff are total professionals, and go out of their way to make you feel comfortable - with snacks and treats before and after your services, and lots of friendly conversation. The best of all worlds! Pros: Fabulous and friendly staff, high quality services, Cons: That I can't go twice a week! more

Hands down, this was an awesome experience. I've been to other spas and this one takes the cake. My first visit was with Donna for the Isolaz treatment. Not only was I made to feel comfortable and relaxed, but I left seeing noticeable results immediately. People kept telling me that I looked refreshed and rested. Close friends were able to tell me they saw a difference in the appearanceof my skin. I had always had problems with large pores and blemishes. NOT ANY MORE. I had such a positive experience that I made a second visit for the glycolic peel. This time, Jaimee took care of me. All I can say is that this not your ordinary facial. It was a true spa experience that made me feel so rejuvinated and kept my skin glowing. Jaimee has a gift and it's not being wasted. I'm never going back to another spa. This is the one and I will go back again and again and I'm telling all my friends. Oh, and truly the prices are very reasonable especially for the value-added pampering. My next appointment is already booked. Pros: Easy to get to, Great Environment, Friendly Staff more