Recently, a member of my family hired your company to snake out a clogged line. The estimate was $160. The "professionals" got the snake stuck on a tree root and said they would need to dig to free the snake. They would not (did not) offer an estimate. Thinking there was no alternative, the homeowner consented and now has a bill for $2800. This is outrageous. This customer was not informed as asked, and now has to pay an exorbitant fee for poor workmanship.
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