Very polite and friendly from the time you go in until you leave. The car wash??? Not so nice and friendly. I requested they use clean rags to clean my windows so they wouldn't leave streaks and the guy said he would address that specifically. Instead they DIDN'T EVEN TOUCH THE WINDOWS. They were filthy. I couldn't tell until I left because they had my car under a cabana and the sun wasn't hitting the windows. \r
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On my way home I saw a HUGE SCRATCH in my windshield. THIS IS A BRAND NEW CAR - I BOUGHT IT A LITTLE OVER 2 MONTHS AGO WITH 33 MILES ON IT.\r
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I called them within 1-1/2 hour from the time I left. Of course, they denied it. When I went in the next day the general manager tried to insinuate it could be from my wipers. Wipers move horizontally, the scratch is a vertical arch like an arm holding a rag with a rock picked up from dropping the rag. He said nobody is allowed to use a rag that drops on the ground. Really??? Do you think those guys don't slip up once an a while???? Come on, they're human.\r
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Their way of 'fixing"" the issue was to re-wash my car and the general manager cleaned my windows on the inside. The bad part is I have tinted windows. He must have used window cleaner with AMMONIA in it because the film is bubbling now.\r
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The general manager said he would call me the next day after he talked to the owners about my windshield. He didn't. They obviously don't care. Wouldn't have cost that much for them to have a windshield repair company smooth out the scratch. They would have had a customer for life. Now they have a disgruntled person who will make sure they get terrible word of mouth.\r
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You never know who that person is when they come into your business.\r
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Lake Mary Car Wash - THE WORST....
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