La Yellow Cab Co

Worst cab experience I've ever had; and I worked in NYC! The driver offered to let me charge my cell phone as we drove to the airport and then before I could retrieve it he sped away. I called my cell phone, 2-4 minutes after exiting the taxi (once I realized it was missing) and it had already been turned off. Battery was at 50% when the taxi driver offered to let me use his charger so there's it could not have run out of battery in that time frame. I also set my iPhone to ""lost"" mode remotely from a computer so it would notify my husband when it was turned on, display a new contact phone number for me and play a loud, annoying sound. Through this iPhone service, I can tell that it was turned on twice since I left it in the cab both times from Los Angeles, CA when I was in a different city. I called customer service immediately and spoke to someone who assured me because it was I had paid via a credit card transaction, we would be able to find the cab driver and most likely return the phone. \r \r It took over 3 weeks to hear back from anyone at Yellow Cab Company, Los Angeles and when I finally did, it was only because I had emailed over 10 times. This is a demonstration of character on behalf of the drivers at Yellow Cab Company, LA and if this has happened with one of their patrons, it will happen again. While I realize these things happen (cell phones get lost) I am so disappointed in the customer service, follow-up and transparency of this situation. \r \r Chose another taxi service when you're in the Los Angeles area! more

Do not take Yellow Cab. Unfortunately most of the time, Yellow Cab awaits at LAX and we have no choice. Their drivers are usually rude and have forced us to give up the evalution form/paper. They took longer route and when being asked, they become angry and challenges customers. Since we put our lives in the hands of the taxi driver during the ride, we dare not to speak most of the time. This is so wrong about having to pay for a service while all we get is threat during the ride. Cons: unfriendly/rude drivers, broken taxi seats, takes longer route with no good reason more

They forgot my reservation. When reminded, it still took 1/2 hour to get a cab. Another time they never showed up at all and dispatcher was very rude and unprofessional during the whole experience. I won't be using this company ever again. more