Its difficult for me to rate this salon, since I didn't even get to have my appointment here. I was scheduled for an early morning Saturday appointment, since I desperately needed to get my hair cut before heading out on vacation. I arrived on time for my appointment and proceeded to wait for 30 minutes. The reception was very friendly and apologetic, and informed me that the guy who I was scheduled with (Pietro) did not show up for work. He was also not answering his phone, so there was no telling if he was coming in! Of course, the salon was very booked for the rest of the day, and closed for the next 2 days, leaving me without an option. Not once did a manager/owner come out to help rectify the problem. I was never offered anything except for an ""I'm sorry"" from the receptionist. I hope this salon improves their customer service, and hires some dependable employees, although I will make sure that neither myself or anyone I know books with this place, otherwise they may be left hanging!!!
Cons: waking up early to arrive for an appointment that doesn't happen!
more