For many of us, entering a garage is akin to the dentist's, principal's or undertaker's office (read: not fun). Service people can help reduce the anguish by their style of relating. When it is forced, rushed or incomplete, many customers will be put off. After all, we didn't just drop off a cucumber or magazine - it's our car! Alas, on my recent visit, the service person was rushed and allotted little time for me to explore the repair options. Since the car was already a considerable source of concern (cost, condition, prognosis, etc.), this hasty treatment was downright rude. Unfortunately, it destroyed the trust we were beginning to feel for L&S and made us seek a second - and more thorough, opinion. Best case, L&S will learn from this.
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