The Kirby vacuum itself may be reliable and warrantied, but the company selling them to you door to door is NOT reliable. No matter what you are told, understand that this is not a locally based company. They are based out of Syracuse and have only a couple of employees. The salesman (Sean Richer) gave me two phone numbers to call. His cell-phone says that the caller is unavailable (always) and the other has a receptionist. Although I have spoken to this person 3-4 times, and promised twice that the accessory I requested would be delivered to my house, I have never received it.
There is nothing worse than paying over a $1,000 for a vacuum to a company that doesn't stand behind their product. Buyer beware!
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