first, the website is completely un-intuitive and i did not enjoy that aspect of it. however, being able to upload files straight to them is nice.
decided to go down to the place to deal with them directly and the person at the front desk, while she was as sweet as sweet could be, knew absolutely nothing about printing or paper types or nothing else related to the business. i don't know if this was someone filling in for the normal person or a new trainee or what.
example: i asked for a more textured, grainy version of the ivory cardstock i was going to use...she goes to the back to ask if they have textured paper and brings out what looks like a slightly off white piece of regular copy paper. ""they said this is the only texture paper we have."" ""there's no texture on this. it's just regular paper,"" i say.
""well, you probably would be able to see the texture if it were a heavier weight of paper,"" she says.
""yeah, if the sky were green then it wouldn't be blue,"" i say.
needless to say, i knew i wasn't getting anywhere with this idea so i just went with the plain and simple. meanwhile there are at least 2 or 3 dudes in the back printing area who i know can hear what's going on out front but they don't bother to come out and see what they can do to help, even though the nice reception lady kept running back and forth to ask them questions about my order.
i do need to mention they did actually get the printing job right and the price was reasonable. then again black and white copies of some text on card stock isn't rocket science....nevertheless, i won't be going back there again.
Pros: they got the job done
Cons: front desk person didn't really know anything
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