I was referred here in pain, so I let them do the work. I went in thought I had insurance, but did not, so they gave me a cash price for the work. I paid all was good 9-17-2013. Come 1-14-2014, I see my dental insurance was billed from Krause for the surgery, I did have insurance but there was just a problem. So after they settle for cash price found out I had insurance and charged the double to the insurance company. Why wait til 1-14-2014 to make the claim, I called in on 1-9-2014 to get a copy of reciept so I could get reimbursed since my insurance was good. They told no one available until 1-20-2014 to talk to about this, on 1-14-2014 they submitted their own claim before I could get my own refund. They never called me, or let me know what was going on, I had to call them. The worst customer service ever. Real true bad situation if they did not return some of the money. But easily a way to make extra money, unethically.\r
What if I had never went back there? what about my refund\r
What if I had moved since four months? they never called me\r
Would they have sent me a refund without a phone call? they would have kept it all for themselves\r
Why did no one follow up to say they would submit the claim and in fact sent it underhandedly? because they wanted to do the claim and get more money for themselves.\r
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Do not take your chances, tell your dentist about this.\r
Just say no to going to or being referred to Krause, and if it's his staff only then they are a reflection of him, either way steer clear.
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