When my Mercedes was involved in an accident I called my dealership and they told me that they did not have a body shop but that they recommended KOSS COLLISION for all of their body work. I called KOSS COLLISION and they had the vehicle towed to their body shop and that was when the nightmare began. It took KOSS COLLISION three months to repair my Mercedes, that's right folks that wasn't a typo.......three stinking months! The customer service at this body shop, or rather lack of customer service was atrocious. They never called me to give me an update on my car, I always had to call them and when I complained as to why someone wouldn't call me to update me on the staus of my car they were completely indifferent, it's as if they didn't even care. There was always one reason or another why my car wasn't going to be finished, the wrong parts were ordered (even though they were the ones who ordered them), the wrong parts were sent from the dealership, the parts were back-ordered, my insurance company was delaying the repairs, the easter bunny hadn't yet approved the work, I mean one ridiculous excuse after another. Now after three months you would have thought that they would have done a pretty good job on my Mercedes, guess again. When I went to finally pick up my Mercedes the paint work was terrible, the rear door did not match the front door and when i pointed this little fact out to them the estimator said that was because my insurance company didn't pay to have the rear door painted so they left it that way, I kid you not this was their excuse. They knew that the color did not match and left it that way, unbelievable! My car went in there one color and these clowns two-toned it for me. At that point they told me to bring it back and they would give me a discount to make the color match on the rear door.....not on your life pal! Taking my car to KOSS COLLISION was like adding insult to injury. Whatever you do don't go to KOSS COLLISION, THEY ARE A JOKE!
Pros: There was absolutely nothing positive about this shop, they are really bad.
Cons: Not enough room to list the cons, I just hope people read this and stay away from them..
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