If you are a residental customer you can forget fast timely service or repair service from Koontz Alarm Service, we have been a customer for over 15 years, all if fine unless the system fails. Sometimes it is months before you can get someone to repair your alarm system even when you call several times a week leaving messages about the problem or problems you are having. It has been over a month since a problem has been reported and still not fixed, nor did Jeff ever return phone calls. I have previously spent 6 months trying to get him to come an repair the system, the only way he did come was when he wanted payment for the monitoring service that I refused to pay until he fixed the non working alarm. So unless you are willing to wait long periods before you recieve service I would not recommend Koontz Alarm for installing or repairing an alarm system....very unhappy customer...
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