I wish I had read the reviews before we decided to purchase our baby furniture from Koo Koo Bear!
When you have struggled for years with infertility, getting pregnant and finally being able to purchase furniture for the nursery you always dreamed of is such an exciting time and you expect everything to be perfect. Well, sadly our experience with Koo Koo Bear has been so far from perfect! we ordered the furniture Feb. 11, 2012 and it is May 1, 2012 and we are STILL waiting. After about 6-7 weeks I called several times and we were able to pick up our entire order from the warehouse but once we opened everything up to put it together we were shocked to see every single piece was damaged! I was in tears looking at the furniture I had waited so long for and it was not at all the quality we were promised! There were dents, scratches, the finish coloring was horrible, the hutch (which is what we are STILL waiting for) was defected and would not sit properly on the dresser, the foot board was so damaged there was no way to put the crib together even if everything else were right; it was just unbelievably horrible! I would expect this from yard sale furniture or maybe even Walmart or Target but was mortified that I paid triple the price of those places and had such terrible quality!! I called customer service and was transferred to Tara at the Norcross store and she began to ""try to figure out what was going on"" as if this doesn't happen often, which is what we were repeatedly told; however reading these reviews I now know differently! We were told they would send out a truck early the next week to pick up our damaged furniture and deliver new pieces they had in stock (everything but the hutch). When the delivery guys came they agreed that the furniture was damaged and were very friendly. The only complaint I have about them is that they did not bring new side rails for the crib and put the old ones on the crib and did not tell us. Once they were gone and we were looking at our furniture we noticed the same imperfections in the finish but since they were minor compared to the other damages and I was so tired of calling to complain and seeming to get one run around after another I figured we would just deal with it since its hardly noticed unless you know it is there. I did call to speak with Tara about 4 weeks later to check on the status of the hutch and to mention the side rails and of course she could not be reached, but I was told the hutch would be ready 6 weeks after it was reordered. That was heart breaking since I would not have the nursery ready to show off for the baby shower like I had planned by ordering the furniture early. I called again today to check on the status and it's the same run around; "" a truck is scheduled to deliver to the warehouse this week sometime, but I can't tell you when or what exactly will be on it, but we are hoping the hutch will be here this week"", so I ask if my hutch can be delivered this weekend and I am told probably not and that I will receive a phone call later this week; which I highly doubt because I have been promised a return call several times and never received it. So here we are still waiting......
Everything was paid in full on February 11 and we were thrilled to start preparing our miracle baby's nursery and here we sit still waiting 12 weeks later. I guess we would have been better off getting our nursery furniture anywhere from Walmart to Babies R Us.
more