When I arrived to Kindred Hospital Indianapolis North today to visit my son who went out for a procedure, I became very disappointed with the whole ordeal. As I was sitting in the family waiting room area, one of kindred staff came in to do some paper work. She was there only minutes when she asked “Are you ok?” shocked I shook my head no. She then asked “Is there anything I can do for you?” as my eyes filled with tears I resentfully said no. Later I saw the same young lady passing out candy. As she passed me she asked if I would like some. I smiled and said yes! After speaking with her for a brief moment about me being cold, she left to get me and my daughter blankets to keep us warm as we waited for my son to return. Earlier, I really came across very unapproachable but the young lady was very persistent in making sure she reached out to me in some kind of way. I’m now thankful to have meet her. This nice lady and the candy really helped me change my mood. I am glad that my son is in a Hospital that cares for people even if they are not their patients. GREAT JOB!
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