Kenny's Auto Accessories & Collision Center

I had Kenny's install a completely brand new Clifford Security system, labor and parts on my vehicle. I called them with a problem I only currently starting having; the employee did NOT state their name. I explained in great detail the problem I was experiencing as well as soon as it started. The employee stated to me that their was a button, which I spent an hour looking for, that was not there and my issue had to do with that button. I paid top dollar for something in addition to what I thought would be great service for nothing but a skinnier wallet and no one who wanted to even ATTEMPT to stay on the phone for me than longer than two minutes stating that I MYSELF NEEDED TO FIND THE BUTTON AND THEN MAKE THE NEEDED ADJUSTMENTS! Even if it's $25 or more, I PLEAD WITH YOU TO GO WITH ANOTHER COMPANY THAT WILL NOT ONLY STAND BEHIND THEIR PRODUCT BUT ALSO WILL BE NICE, POLITE, CURTEOUS AND HELPFUL IF YOU NEED HELP WITH PRODUCTS/SERVICES YOU BOUGHT FROM KENNY'S AT A PREMIUM PRICE BUT WILL ALSO NOT BE KURT, SHORT AND COMPLETELY UNHELPFUL. I hope this helps at least one person if not more. I know money is tight these days but in a year, two or even five, I promise it will be worth it. more

I had a rear view emblem camera installed on a 2013 F150. Kenny's claim that they only use OEM (original equipment manufacturer) parts. This is because my truck was taken to them by my local ford dealer who I bought the truck from to have this installed, and if something went wrong while under warranty it needed to be the original, not aftermarket.\r \r I have a coworker that had a factory installed rearview camera system that I had seen and was impressed with - this is why I wanted this installed on mine.\r \r When I got the truck back, the field of view of the back up camera was completely different then ""factory installed"" cameras. With very little effort, and research on my part on the internet, I was able to find that they use the OEM emblem, but the camera is not OEM - It is not the same quality, specifications, not the same field of view, and does not have the same guide markings. \r \r I also was able to show Kenny's the image difference with a picture I took of both the rear view camera on a Ford lot, and the image advertised on the Ford website for the rear view camera on a 2013 F150.\r \r Kenny's still stated that it was OEM. He tried to show me the box that it came in as proof - it was just a white box - no evidence of being an OEM camera.\r \r After picking up my truck and having Kenny's installer and manager say that there was nothing wrong with the field of view, I went to a large Ford dealer very close to Kenny's to look at what the 'on the lot' truck camera images were like. The general manager was happy to have me look at his 2013 truck that had a factory installed emblem camera and agreed with how terrible the camera I received was. He told me they had to quit using Kenny's because when they had a problem after Kenny's had done the work, Kenny's would not fix it correctly.\r \r Stay away from this company - not upfront on parts they use, and plays dumb when they are called on a problem with what they have installed. How hard is it for them to go look at what a factory installed camera's image is? I should not have had to do this for them. They said they had installed 7 the week they installed mine - all apparently bad, but the other owners must not have known they were not getting OEM image quality.\r \r They had no answer to why the camera they installed was not like OEM and this has left me to deal with this problem with my local dealer.\r more

been in business for a long time and have always given me exceptional service Pros: null Cons: null more

I went to this shop because they came highly recommended by family members who had used them in the past. That said, I could only give 1 star based on my personal experience. I had a radio installed and tint repair on my car. Tech calls me today to inform me that are problems with the steering wheel wiring and to correct these problems, I'm looking at another $150 ***sigh*** and he'd have to order the parts from Ford...this adds another day. I'll spare the rest of the details only to say, I received no call to inform me that my car was ready, no owners manual for the radio, missing remote, no warranty info on tint. Yes, I am a bit annoyed... more