In 2005 I had taken my 97 ford f-250 Diesel into Kellers for service. Stephen (not Steve E.) was my service writer, and called me to authorize the work for around $600. Soon after I had the same problem and took my truck in again. Stephen never called, except to tell me that my truck was done, only to arrive and find that I owed another $800. In late February my truck was not running right again, so I took it back. After asking that they call me to get my approval for any more service, again the only call I got was to tell me that the service was done, this time to find a $3000 bill. I advised Stephen that I would not immediately be able to pay, and he said that I could make payments as I was able. Through my financial struggles, I managed to get them $250 at least every three months. My personal and professional life were very hectic, and occasionally the payment slipped my mind, or I was just not able. On average I paid $65 per month since the service.
On December 14th, I attempted to use my Debit card and was declined, even though I knew I had enough funds. I went home only to find that without my approval or knowledge that Kellers had charged my card five times in a row for $250. This drained all of my savings, and overdraft line of credit, and left me with $26, 1 week before Christmas.
I contacted Steve E. by phone and asked why this happened, his reply was that he had waited long enough for me to pay the bill, and felt that I was "screwing him around", and refused to refund the charges. Steve told me that he had called me several times over the last few months on my cell, which is an outright lie, my detailed cell bill confirms such. He explained to me that “My boss (Mr.Keller) told me that I had to do whatever it takes for me to get the money”. To which I responded “Even if it’s fraud?”, “it’s not fraud!” was Steve’s reply. I tried to reason with him, and he did not care that he took my house payment, the food off my table, and any money I had for Christmas for my family and my 5 year old daughter.
I am very appreciative for the patience and understanding there has been in the time that it has taken for me to pay my debt. And I expressed my gratitude with every phone call that I returned when I was actually contacted. None the less, it in no way gives Keller’s the right to charge my debit card without my permission, or knowledge. This shop repeatedly did not call for any authorization for repairs on my vehicle, and then charged my debit card on more than one occasion without my knowledge, and refused to rectify the situation when I brought it to their attention.
I WILL NEVER BRING ANY WORK TO KELLER’S AND WILL ADVISE ANYONE I KNOW TO DO THE SAME.
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