I took my vehicle in for a transmission problem. I dropped it off and was told they would take a look at it. Received a call a couple of hours later and was told that the technician looked at the car and it needed a new transmission which they could take care of for roughly $2400. I said that I was not interested in buying a new transmission and was then informed that I owed $60 for the diagnosis. I was fine with that at the time. When I picked the car up I asked about having the transmission serviced and was told that would not correct the issue. Left with the car and took it to a different shop a day or two later. They advised on servicing the transmission first as it was not that expensive and then go from there. Paid under $200 to have the transmission serviced. Was told to drive it 150 miles and see how it acted. I took a trip over the weekend and put over 550 miles on the car with no problems whatsoever. Transmission fixed, no need for a new one. Went back to Kayo’s to inform them I was able to fix the transmission for under $200 when they had advised I needed to pay $2400. I also asked for I refund of the $60 diagnostic fee as it was obvious wrong. Was not given a refund, simply told that what they gave me was a recommendation and that they were glad I was able to fix it for a cheaper price. Now, the people there are nice but after this experience, I tend to think Kayo’s is like many businesses in Jacksonville that throw out the most expensive remedy because so many young Marines will accept it and pay. At the very least, do not take your vehicle to Kayo’s if you have a problem with your transmission as I seriously question their ability to accurately diagnose the problem. Also, if they recommend you spend a lot of money on whatever your problem is, it is worth your time to get a second opinion. Lastly, when you leave your car, find if they are going to charge you to diagnose your problem; some places do, some do not.
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