Kacena Real Estate Management does a good job of taking care of my property. Outside of that, they are unprofessional and dishonest and I would not recommend using them for property management. Although the contract emphasizes their first responsibility is to the client, they seem to forget that in the conduct of business. They are rude almost every time I talk to them, which is not that often, because after 4 years they still insist on not keeping my contact information up-to-date. They charge excessive amounts of money for repairs and cannot provide valid proof of the charges because they apparently contract in-house services. I was charged nearly $50 to replace a furnance filter and over $50 to replace a battery on a garage door opener. If I complain about the charges, I'm told I have a bad attitude and don't understand property management. When I asked for a copy of the balance sheet showing how funds were allocated from my trust account, I was told by Dave Kacena “I’m not going through all that work”. I would recommend any other company or managing the property yourself.
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