Still waiting for our food... the next day. In a nutshell, delivery never came, and we were left hungry and scrambling to figure out dinner.
My wife and I read such amazing reviews about this restaurant so we thought we'd give it a shot. 1 pizza, 1 calzone, that's it. Cut to an hour and a half later, and no delivery man yet. With every car that passed by, I perked up hoping it was our food, but no luck. We got in touch with eat24hours, who graciously got in touch with them and said Lucy's apologized, and our food would be delivered within 10-15 min. Not a great first impression, but no foul-- Places get busy, orders fall through, we get it. After a total of 2 1/2 hours and no food, we got back in touch with eat24 to ask them to cancel our order. We received a call from eat24 apologizing and saying that the owner/manager of Lucy's said that the food had been delivered and the delivery guy was already back... I assured eat24 that we hadn't received any food, and eat24 bent over backwards to make sure we were taken care of. GREAT COMPANY. Unlike Lucy's, who either A: Lied about delivering the food, or B: Delivered the food to the wrong address and didn't check to confirm if it was the person who made the order/paid for the food. Thank God I didn't add a tip to the credit card pre-receiving it.
I don't know if it was a bad night for Lucy's or this is the norm when it comes to their delivery, but we will never find out. There are way too many great restaurants and places that do deliver on time to ever risk our lunch or dinner plans with this establishment.
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