*** No Residential Calls, Only Commercial Calls Please *** We are an authorized service center for Brother, Canon, Muratec, Okidata and Samsung. In addition we also service HP and Lexmark laser printers. Started in 1995, KM Data Inc. is a full service office equipment dealer that covers the NC Triangle area. We service most printers, fax and M F P equipment at your site. In addition to on-site service we offer a full line of original equipment manufacturers supplies or less expensive compatibles. We are a service company, that means we believe in customer service and support. Our customers know that they can call, even on off contract equipment, and we will do what we can to get them going. We offer multiple service options for our customers. On-site service: Our service trucks are equipped with most parts needed to get your printer or fax going in short order. We also have free loaners available if we don’t have the part you need. Billable Service Calls: minimum one hour labor Zone I (1-24 miles): Mono: $95.00 per hour, Color- $125.00 per hour Zone 2 (25 miles from Apex): Mono $105.00 per hour, Color-$150.00 per hour Zone 3 (over 25 miles from Apex): Mono-$125.00 per hour, Color- $195.00 per hour Plus parts and mileage Mileage is $1.00 per mile, one way, from Apex Service Contracts: On-site service contracts available on most printers, M F P’s and fax On-site service contracts with consumable supplies available on most printers, M F P’s and fax Priority response times Bench Service: Just $55.00 per hour plus parts, come on in and say hi! Remote Service: In addition to servicing The Triangle, we offer state-wide service to our larger accounts. We work with over 20 independent equipment service dealers across North Carolina, so we support you from Murphy to Manteo. Overnight exchange: Next day delivery of a replacement fax or printer, call tag issued for pickup. We pay freight both ways. ***Service Contracts*** Contracts can be 1, 2 or 3 years, taken at time of equipment purchase or at any other time. Equipment maintenance placed at a time other than installation may be subject to a $35.00 inspection charge (Zone I). Maintenance and Supplies Contract: Covers all parts, travel, labor and consumable supplies (toners, drums, belts and maintenance kits) All consumables covered, except paper Software and network issues are not covered. Free on-site loaner if needed Equipment may be swapped out for the same product or better if it cannot be fixed, at no charge to the customer. If equipment on contract is upgraded with a KM Data, Inc. product, the unused portion of maintenance contract can be transferred to new equipment. Maintenance Contract: Covers all parts, travel and labor. Free on-site loaner if needed Equipment may be swapped out for the same product or better if it cannot be fixed, at no charge to the customer. If equipment on contract is upgraded with a KM Data, Inc. product, the unused portion of maintenance contract can be transferred to new equipment. Not covered: consumables: toner, drum, belts and maintenance kits Software and network issues not covered