KH Wireless, DBA MetroPCS, almost made me drop my phone service (which I have had with MetroPCS for several years) due to poor customer service. This establishment, which sells MetroPCS phones, accessories, and accepts payment for the phone service itself, has the most worst face to face customer service on the planet. I wanted to migrate all my families phones to my account and take advantage of the saving through the family plan and consolidate it under my business name. The name on the account is critical as it shows whose calling to those with caller id, and I want my business name to be the name that shows. After explaining this to the husband and getting agreement, he hands this function to his wife and goes to lunch. She speaks with MetroPCS Corp, explains what she wants to do (in spanish, I don't speak spanish so I can't follow the conversation) then, after hanging up explains the setup and it's backwards. She has added my name to my wife's account. I ask her to fix it and she refuses. She says it was easier to do it this way. I explain that I don't care about easier, I wanted it in my name and after a brief discussion she tells me she can fix it. She says my wife and I will need to drive across town to the main store to get it fixed. I was furious. She was unapologetic and rude in her behavior. We went to the main store and reported the location and it's poor customer service to corporate. I write this as a warning, AVOID THIS LOCATION.
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