I had an appointment at 3pm to have my hair highlighted by Kim. She didn't get started until 3:30pm. I explained to her that I just wanted blond highlights, so that my roots were touched up. She said she understood, and began to put foils in my hair. She put me under a heat lamp to speed up the process and began checking the foils after about 30 minutes. By this time, the ones that she put in first had processed too much and she began taking the foils out while I was still under the heat lamp. She vigorously toweled off as much of the chemical as possible on the ones that were ""overdone"" and told me to wait under the heat lamp even longer for the other foils to finish processing. After another 20 minutes she took all of the foils out and shampooed my hair. I sat down at her station and she handed me a comb and told me to brush out my hair. Are you kidding me? I am paying you $120 to highlight my hair and you aren't even going to comb my hair out?! She then started to blow dry it and that's when I realized I never should have let her touch my hair. My hair was YELLOW. That's right, lemon yellow. She told me that straightening it would help me to see that the color was not yellow, that styling my hair would show the true color. Was the straightening included with the service? Nope. To finish drying my hair and to flat iron it would be another $15. I declined to have my hair straightened but I made my second mistake by allowing her to fix the yellow color. She proceeded to put more foils in my hair, but only in the front where the yellow color was the worst. She seemed very impatient at this point, that she was having to fix her mistake. After letting the foils sit on my hair for a few minutes, she used the hair dryer on full heat and pointed it straight at the foils and began to heat them up to speed up the process. I was pretty uncomfortable at this point, as they were getting hotter and she said she would just take the foils out of my hair. After removing the foils she began to paint the bleach right onto my hair with the brush which resulted in getting it all over my scalp. She got the hairdryer out again and heated up my hair that had the bleach on it, without any foils to cover the hair!! She asked me if she should stop, and without hesitation I said yes, that it was not worth ruining my hair at this point. She took me over to the sink and instead of ""wasting time"" shampooing all of my hair again, I had to lean over the sink with a towel over my face so she could just wash the hair that had the bleach on it. She dried the portion that she washed and then proceeded to tell me that it was my fault that this whole fiasco occurred. She accused me of not telling her that I parted my hair a certain way and that was the reason for the problem. She said that she would've foiled my hair in a different direction if she would've known. She was desperate to find some reason for why everything went so wrong and that was her reason - that I parted my hair incorrectly. She said she would make a note on my card so that when I came back, it wouldn't happen again. How could she ever think that I would be dumb enough to return for more hair trauma and harassment? After getting home, I took a closer look at my hair where she had highlighted it twice, and my scalp was chemically burned due to her applying the bleach directly on my scalp. My hair was also very badly damaged where she flat ironed over the portion that she highlighted. I am so disappointed that I spent $120 for her to permanently damage my hair. I have an appointment today at Gene Juarez to see a PROFESSIONAL to fix this mess. I would advise any woman who needs any beauty service to AVOID THIS PLACE AT ALL COSTS - unless of course you enjoy being treated poorly, having your hair permanently damaged, and then being accused that it was your fault.
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