J's Jewelry & Watch Repair

I called this Pasadena jewelry store to ask the price to change a watch battery and was told ""$7.50."" I went in, had the battery changed in about 15 seconds, gave him my credit card and was charged $8.50. I asked why it was $8.50 when he had told me $7.50 over the phone. He said ""Most watches are $7.50, and maybe if you used cash it would have been $7.50."" I said that I wished he had told me that before. He had never told me that MOST watches were $7.50 and had never given me the option of paying by cash to get the lower price. As I left he told me he was going bankrupt anyway, which isn't very surprising given my experience. I won't go back there. more

Jared, my boyfriend of 6 years, proposed in August 2009 and we married in February 2011. I'll never forget when Jared got on his knee and asked me to marry him, of course, I said yes. He put the engagement ring on my finger and it is the prettiest ring ever. It has a sparkly diamond and is white gold. I asked him where he got it and he told me J's Jewelry. I wanted matching diamond earrings so we went to J's Jewelry. When we showed up i couldn't believe that the owner remembered Jared and how friendly he was. I had to thank the owner for helping Jared pick the perfect ring. When I told him we were looking for diamond earrings he provided excellent customer service. He took his time showing me the different styles in the store and in catalogues and even offered to custom make earrings if I wanted. We got our wedding bands there too because of the wide selection and reasonable price. We have been going there ever since--when you get first class service and jewelry at a reasonable price there is no reason to go elsewhere! more

I've been going to J's Jewelry for 10+ years and have always had great customer service. Everytime I walk into the shop I'm greeted by my first name by the owner making me feel like family. The jewelry is so pretty and I've even had custom jewelry made to my specifications at an affordable price. I take my jewelry to be cleaned there because the owner is trustworthy and does a great job. more

For years I have been taking all my watches to J's Jewelry for repair. I have always received an excellent customer service, exceptional worksmanship and best prices in town. The owner is always friendly and honest. Don't waist your time shopping around. Go to J's Jewelry and I guarantee that you won't regret it. more

i been working with j's jewlers for long time and i know he's been in jewelery business for over 30 years and i feel comfortable recomending to my family members and friends beacause i trust his skills and knowledge, and i trust his honesty and i have never regreted so far. more

I have worked with J's for many years, they are always helpful, honest, and very trustworthy business.\r J's has been our family jeweler for over 10 yrs, and I would not trust my Jewelry anywhere else than J's more

honest and kind i have been doing business with this jeweler for over 20 years ever since fedco was around he has always been honest upfront and always tells the truth and i wouldnt go anywhere else cause i know that this man is genuine trust me its true.you can not trust anyone these days but this man has proven to me.and by the way there arent many skilled proffesionals out there. more

When my silver double-heart necklace broke while polishing it, I called several jewelry repair stores. J's said it would only take 2-3 days. They were close to my house, and being new to Pasadena, I didn't know the reputation of any of these places. All I needed was a solder to hold the two hearts together. Honestly, this is probably the cheapest piece of jewelry I own, but it is very sentimental. I've had it for over 10 yrs and wear it everyday. When I left it with the jeweler, I was told I would get a call in a few days when it was ready. After 2 weeks, I hadn't heard anything. When I called several times, no one answered the phone. I went down there with my husband. The necklace, though soldered back together, was ruined. Solder spilled out from the joint. The high-polish side was scratched and had several divots in it, and the frosted side was all scratched up. There were several areas where you could see that he tried to buff out some scratches because the finish was completely disrupted. When I complained he took it back and said he would do a ""stone finish."" I asked what that meant. He didn't answer but went in the back and ground it more. That finish didn't match either. The necklace was ruined. He took the necklace out of my hand and told me I could either pay his bill and accept it like that OR he would keep the necklace and sell it to someone who would appreciate it. I couldn't believe it. He wouldn't let me hold it or look at it again without paying. I snatched it off the counter when he set it down and my husband paid because we didn't know what to do. Looking in his jewelry cases, there are several other pieces that are obviously ""repaired"" poorly. I wouldn't be surprised if this was how he kept his store stocked. It looks like a pawn shop at best in there, and I should have never taken my necklace there. Cons: Dishonest, ruined my jewelry more