Joyce Cooling & Heating Inc

Tim and the crew did a great job. They knew the products, knew what to do, asked questions when appropriate. The guys cleaned up after themselves everyday more

The young man was very nice and informed me of what he did for the maintenance. All is fine by me. more

Jarod came out in the time frame as promised. He quickly identified the problem and was able to effect the repair. Very satisfied with his service. more

We found Joyce heating when we searched online. It was a disappointing experience. Our vents were only providing cold air when the heat was switched on. They were prompt in coming by and checking the unit and said a part needed to be replaced. He didn't come inside the house to check anything else. Because it was Sat we got charged for emergency service and we had to move out of the house because of the cold. On Monday we called the technician and didn't get much of a response but heard that he had come by and replaced the part. When we came home the vent was still giving cold air. Apparently another technician had come by and replaced the part. So we had to go without heat again that night. The next day the technician who replaced the part came by and checked the house and said the vents seemed to be closed which is causing the heat to shut off. So he went out and checked the unit and checked the part again and this time it worked. He obviously fixed it to do whatever was needed this time around or the part may have not been defective at all. Our vents have been like since we bought the house seven years ago. He then sent us a bill for the emergency service and the part and a diagnostic charge for the next day which was unnecessary. I called the owner and he argued that it was a legitimate charge as it was two separate issues. I completely disagreed and felt we were charged for a diagnostic for no reason as they should made sure the heat kicking on after they replaced the part and checked the thermostat and the house. I think their technicians are able but their service and follow through after is quite poor. I unfortunately will not use them again and would not recommend them either after this incident. more

First a big THANK YOU for installing our new furnace. Both Abe & Bob were great and did a fantastic job, we were 100% pleased with the work and everything seems to be running great! The furnace does seem to be keeping up with the heat so far so the 90K size looks ok. But it is wonderful to have heat again. more

ONE MAN DISMANTLED THE OLD FURNACE AND ADDED THE NECESSARY PIPES TO CONNECT THE NEW FURNACE WHILE THE OTHER MAN WORKED ON THE AC CONDENSER. THEY WERE HERE 5 HOURS AND DIDN’T STOP A MINUTE EXCEPT FOR LUNCH. I WAS VERY IMPRESSED AND I WOULD HIGHLY RECOMMEND THEM. more

I dont even want to give a rating to this worthless comapny... they are cheap I agree, and I tried... workmanship was terrible, wouldnt honor labor warranty, though admits its their fault because of its couple months past the warranty expiry... shame on you guys... more

Last year we needed to replace our furnace (we had the original - 33 yr old furnace). I called several local places for quotes and my last call was to Joyce. They had the lowest price out of all of them and they were great!! They came out right away and installed the new furnace in an afternoon. Shawn was so nice and friendly even when my kids kept going down to see what he was doing. I haven't had a single problem since it was installed. I won't call anyone but Joyce again. more