I think tracella should cut Joseph some slack ! He's a one-man shop - a craftsman earning a living by fixing shoes with his own two hands. If tracella's friend wanted new Uggs, she should not be asking Joseph to provide them for free. That post doesn't mention whether the spot was removed. It sounds to me like Joseph worked pretty hard to make the Uggs presentable.\r
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I had Joseph replace the soles on my Birkenstocks - they were worn down into the cork padding, and I didn't think they could be fixed. He brought them back from the dead - the equivalent of a new pair for half the cost. Today I had him duplicate some house keys for me. He produced them very quickly, and they work.\r
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If you want clean-shaven service with smiles all around, shop at Nordstrom's. If you want some shoes fixed, try Joseph's !\r
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