Went completely apey on me without provocation or reasonable cause. Attributed his tirade to the fact that I called him. For this vendor, here are some suggestions for correcting the issues you currently experience with operating your business:
1) Answer your phone.
2) If the customer will incur a charge, you are legally bound to tell them before they contract your services. Before.
3) If a customer is getting a repair, they can presume you might need to keep their equipment overnight. If they are only getting an evaluation and you’ve already had the item for over 3 hours, they will not presume that you might need it overnight, and in the last hour of your business day, they just might call you. At that point, you can bet on it.
4) If you’re backed up, tell the customer before they leave your shop. That will prevent unwanted phone calls.
5) If receiving phone calls is a trigger issue, tell customers not to call you under any circumstances, or post a sign inside the shop stating that you will verbally abuse them if they deign to make a status inquiry via the telephone.
6) If this is your reaction to customers calling, then it must be happening frequently. That means that this is a chronic issue that needs to be addressed, and indicates that either all of your customers are stupid, or YOU are habitually giving instructions that are vague or misleading. If it’s happening all the time, then the problem is yoooooooooooouuuuu.
7) Finally, please follow closely all the instructions on the outside of the bottle. If you have missed a dose, you should not double the next dose. Take your missed dose as soon as you remember. If it is nearly time for your next dose, skip your missed dose altogether.
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