1.They were 3 hours late.
2. They only arived with 2 guys, when I made an appointment for 3. As an apology, they made a deal, flat rate for a 2 bedroom apartment $450, 5 guys.
3. Since they were not getting paid hourly, they didn't care how they handled my stuff. I can't say that for all of the guys, because 3 did care and 2 did not. I do not know their names because I was not introduced and none of them spoke english. It was like they gathered guys from Home Depot. I heard glass breaking when they loaded the truck, and they just ignored me. I had to keep telling them that they forgot large items; they were just abandoning a lot of my things to get the job over with. I had to make several trips in my vehicle to finish the job, and did not get to bed until 2am! Had to be up at 6am for work.
4. When I showed them the broken statue/table, they said someone would arrive Monday at 6pm to glue it back together. No one showed or called; I even called earlier that afternoon to confirm that a manager was coming so I could file a damage claim.
5. Wednesday the manager was late arriving, but did show to pick up my broken statue table to bring back to the office to glue it together. I argued with him and with his secretary that it needed to be replaced; glue will not allow it to hold a heavy Tiffany lamp! She refused, claiming that I probably did NOT purchase insurance. I was not offered insurance because no one spoke english to talk to me!!!!
6. The web site says ""professional"" but they just dumped boxes where ever they felt like it, didn't care that I wrote room names on 5 sides of each box and drew arrows upwards. They don't have the common sense to stack heavy large boxes on bottom - they put them on top of small boxes clearly labeled ""glass,"" so I am not surprised that my glass shadow box was shattered.
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