John C Rollet

I set up a new patient appointment and arrived 25 minutes before my appointment time. I signed in and then waited nearly and hour and was never checked in. The staff did not seem all that busy, yet I was not checked in or even talked to (neither were two people who checked in right before me, and 2 people after me). I left, as I had to get to work, and called the office - I was told there were computer issues. I was never told that while I waited and waited in their lobby. My husband had better first appointment experience than I did, but has had a terrible time getting a much needed prescription refill sent to the pharmacy - instead, the office wanted to give him samples (in lieu of a prescription). Response time to phone calls is slow, and it seems as though no one knows what anyone else is doing in the office. Because my health is very important to me, I have decided to seek out another doctor and office that seems more focused on patient care. The median age of the patients seems to be that of retirement age. I point this out only to say that I believe that their slow response time is due to the fact that the majority of their patients do not have pressing timeline issues and can be more accommodating to the slow response. Chatham Family Practice seems to be a bit disorganized and definitely not client focused. I would not recommend this doctor's office to anyone who takes their health seriously. more

Although this is a family practice, I would opt for a pediatrician rather than taking a child here. Due to its proximity to our home, I took my child here for a yearly check-up. They had toys available in the waiting area, but he wait time was rather long for a child. Once inside, although the doctor was pleasant, he only spent about 5 minutes examining my child. He was surprised that she was there since she was healthy. It was definitely not a developmental approach. After that experience I looked for a pediatrician for my kids. In addition, the office equipment seemed rather dated. Although I think the place is fine for adults, if possible look for a pediatrician to get the most comprehensive care for your child. more