Joe's Heating & Cooling

My husband and I, being fairly new to Raleigh needed our air conditioning unit serviced in our home. The builders of the house recommended someone out of St. Augustine, but we decided to support the community of Raleigh, since we are tax paying citizens, we felt it was our moral obligation to do everything possible to give back to Raleigh. We made the right right decision going with Raleigh. They came out and service our unit, completed a Technical Performance Tune-up Procedures and we have a contract with them to come and service us twice a year.We all hope and pray that during our heat-waves our Air Conditioning works correctly. Well, we noticed Saturday night that it was getting hotter in the house. Luckily it was after 6:00 p.m. So we fiddled with the thermostat and prayed it would come on. However, it didn`t and Sunday at 8:15 a.m. we called Joes Heating and Cooling. The owner said he`d be out by 10 a.m. At 9:00 a.m. here he is at our door (even better). He found out the problem within 5 minutes and we were back in the cool of things.Not only he was sympathetic, he was very very professional and courteous. I had earlier gone online to check his company`s hours, finding out that this was family owned business and take it from me, there`s nothing better than getting service from a personal business owner, to tell 20 people if a company does them wrong, then those 20 tell another 20. So as a representing you, and give the best customer service that you can get. And we, as citizens of Raleigh have an obligation to spread the word about a great family owned business located in Raleigh. more

On August 21st, 2012 our air conditioner stop working. We called Joes Heating and Cooling to diagnose the problem. They found a bad coil and had no freon and of course under Murphy`s Law it was on a weekend with no parts available. My wife and I are both handicapped and facing the weekend with no air conditioner in August is a stressful thought. We did not complain or ask for any special favors. The grace of god stepped in because Joes Heating and Cooling is owned by great people. The owner dealing with repair heating and air companies I have never seen a company do what they did. Over and above, they returned the next day early August 22nd and installed a window unit so my wife and I could be reasonably comfortable at no extra cost. We did not request it! Again it is great to know we have good people running companies to service us. This is why they have a good company and are very successful. more

Thank you for providing such courteous and professional service at a time when it was really needed. I would definitely use your company`s service again and would also gladly recommend Joes Heating and Cooling to a friend or neighbor. more

This is just a brief note to compliment the recent service to my air conditioning system by your service, Joes Heating and Cooling. more

I was very impressed with the knowledge of the staff who actually did the installation & the fact that the owner was assisting on the installation. more

Joes Heating and Cooling was very professional and we felt comfortable with the service as received more

I`m very satisfied with the service. Technician and company owner were willing to accommodate my schedule in performing services and project acceptance. I would use them again for my next projects. more

Within an hour my furnace was up and running. They were friendly and really knew their business. I was happy with the whole experience more

Great service - quick to respond to a last minute, Friday evening emergency furnace repair and repairman went above and beyond, attempting to machine a part to our old furnace to keep us warm, then arriving early the next morning to replace a worn-out part. Thanks, guys - good job. more

A few things came up during the service call, and they took care of everything promptly and professionally. They did a nice job at a reasonable rate, and it was much appreciated. more

They responded to my request within seconds (after hours on a holiday) and did a terrific job. VERY impressed. Thanks! more

Within an hour my furnace was up and running. They were friendly and really knew their business. I was happy with the whole experience. more

Very pleased with our new Trane XL20i system and the workmanship of Joes Heating and Cooling. more

My husband and I, being fairly new to Raleigh needed our air conditioning unit serviced in our home. The builders of the house recommended someone out of St. Augustine, but we decided to support the community of Raleigh, since we are tax paying citizens, we felt it was our moral obligation to do everything possible to give back to Raleigh. We made the right right decision going with Raleigh. They came out and service our unit, completed a Technical Performance Tune-up Procedures and we have a contract with them to come and service us twice a year.We all hope and pray that during our heat-waves our Air Conditioning works correctly. Well, we noticed Saturday night that it was getting hotter in the house. Luckily it was after 6:00 p.m. So we fiddled with the thermostat and prayed it would come on. However, it didn`t and Sunday at 8:15 a.m. we called Joes Heating and Cooling. The owner said he`d be out by 10 a.m. At 9:00 a.m. here he is at our door (even better). He found out the problem within 5 minutes and we were back in the cool of things.Not only he was sympathetic, he was very very professional and courteous. I had earlier gone online to check his company`s hours, finding out that this was family owned business and take it from me, there`s nothing better than getting service from a personal business owner, to tell 20 people if a company does them wrong, then those 20 tell another 20. So as a representing you, and give the best customer service that you can get. And we, as citizens of Raleigh have an obligation to spread the word about a great family owned business located in Raleigh. more

On July 31st, 2010 our air conditioner stopped. We called Joes Heating and Cooling to diagnose the problem. They found a bad coil and had no freon and of course under Murphy`s Law it was on a weekend with no parts available. My wife and I are both handicapped and facing the weekend with no air conditioner in July is a stressful thought. We did not complain or ask for any special favors. The grace of god stepped in because Joes Heating and Cooling is owned by great people. The owner and in 56 years dealing with repair heating and air companies I have never seen a company do what they did. Over and above, they returned the next day early August 1st and installed a window unit so my wife and I could be reasonably comfortable at no extra cost. We did not request it! Again it is great to know we have good people running companies to service us. This is why they have a good company and are very successful. more

Thank you for providing such courteous and professional service at a time when it was really needed. I would definitely use your company`s service again and would also gladly recommend Joes Heating and Cooling to a friend or neighbor. more

This is just a brief note to compliment the recent service to my air conditioning system by your service, Joes Heating and Cooling. more

I am writing to tell you how much I appreciate the compassion and help your employees gave me. My air conditioning had quit working on one of the hottest days and with your help it was repaired very fast.Thank you. more

This is to thank you for the excellent service your Service Advisor provided to me recently. My air conditioner was malfunctioning, he checked out the system, diagnosed the problem, and corrected it. He was competent and courteous. I would certainly recommend your company based on his performance. more

We are extremely satisified with Joes Heating and Cooling. and thier Service Manager has excellent knowledge and expertise in the AC field." Also, we definitely will have them install our next new Trane system. more