Not to be trusted. Joe Mitchell Tile was the tile subcontractor on our new custom home. Within a month of moving into our home the floor travertine in our master bath began to crack. We informed our contractor and Joe Mitchell. He promised to fix it but he kept putting us off. More tiles cracked. After almost two years of promises, Joe Mitchell started ignoring us. He finally responded when we sent a registered legal letter demanding he fix the tile or we would take legal action. He then blamed the contractors, the engineers, and the builder. He kept saying he used "industry standard" installation. All I can say is that our floor was substandard. Finally, in lieu of going to court we agreed to pay for materials and he paid for labor. He gave us no guarantee that the floor would not crack again. Now we must cross our fingers that our floor remains intact. I would highly recommend you look elsewhere for a tile contractor. We are very dissatisfied.
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