Jim Trenary Chevrolet of Troy

I would like to say how unacceptable the service department at Jim Trenary in Troy Missouri is. The unaccommodating way that they treat people is both arrogant and rude. The other GM dealer in town is much more customer friendly! We actually went to Marquitz Motors first, they happily diagnosed the problem with no charge, but didn't have the part to fix it. They sent us to Jim Trenary to get the part, and we decided to have Jim Trenary's service department do the work. Right away the service attendant, Tyson had an attitude. They installed the sensor, and the problem was not fixed. Upon calling to see about bringing the car back the next day, we were informed that "they" (Jim Trenary) didn't diagnose the problem, and "they" wouldn't touch the part, and "they" would charge us an additional $90.00 basically to bring it back just to hook it up on "their" machine. So, the whole picture is, Marquitz did the right thing and treated us right. We should have just went there. And from now on we certainly will. Looks like Jim Trenary is a little too big for "their" britches! All it would have taken is a little customer friendliness, and a better attitude instead we got a slap in the face. Never again! Pros: null Cons: null more

I think They have lots of Issues and take advantage Of people! then when it comes time to repair of fix your new car they say Oh did you pay for it , you know taht cost extra!! what the He** it was on the car when I bought it so Yes I paid for it!! But they say No you must pay extra for that!! Bullsh**I'm sorry I don't think I will ever buy anything from Jim Trenary In Troy Missouri !! Right now I have had so much wrong with my new Trailblazer taht it relly makes me sick to think to think how much I paid for it and How long it's gonna take me to pay it off! Just to name a few things wrong with it, The windshield wipers fell apart 3 months after I got it , The pin stripping was pealing off, The gear shift handle came off, Now the AC is stuck on! the passenger front seat is coming apart! and the Transmission is messing up on it! Oh and yes it was a new car! So I say make sure you pay extra for all the bells and whistles before you sign on that dotted line! They fail to tell you all that up front.... I hope all has a better luck then I did Pros: it was clsoe to my home Cons: does not give you the service one may need more